Although all the products are thoroughly tested before release, unexpected errors may occur or damage in transit. Customers must check that the package and contents do not arrive damaged and if they do, then this must be clearly marked as damaged when the goods are signed for before the delivery driver leaves. Failure to do this means the customer is signing and accepting that the contents have arrived in perfect condition. Any issues must be submitted in writing to firstname.lastname@example.org within 48 hours after receipt and only claims that meet the criteria specified above will be considered.
No claim will be considered if goods have not been checked and signed for.
We retain the right to rectify the error or defect within 14 days. If any deficiency is approved and we fail to correct it within 14 from the date of the initial complaint e mail or letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensation or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered.
Product not-as-described: such issues should be reported to us within 5 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.